Return and Refund Policy

Our products are crafted from the finest produce, carefully processed to preserve their natural flavour and freshness. No preservative is used to ensure every bite tastes as nature intended.

Products once sold cannot be returned. This is because our merchandise is a consumable product and food safety protocol prevents us from accepting any exchanges or returns once it has left our processing facility.

Please use the email indicated in the ‘contact us’ tab to annul your order. Ensure that cancellation occurs within 2 hours of making the purchase.

Please retain your proof of payment receipt. To receive your refund someone from our team will reach out via phone to verify the details before processing the refund. Please note that if we cannot verify precise details, we will not be able to process your refund.

Due to the nature of food items, we cannot accept any return once they have left our facility. We will not be responsible for any issues that occur during transit.

If the product arrives damaged, please notify us at the earliest as we will coordinate with the courier service regarding the handling of the shipment.